Terms and Conditions

These Terms and Conditions govern the offer and sale of the Packages (as defined below) on the website www.lovelypuglia.com and on other web addresses that redirect to the booking system of Lovely Puglia SRL, based in LECCE in VIA EUIPPA 1 / B, CF and VAT number 05089790751.

PERSONS AUTHORIZED TO PURCHASE: only adults and consumers (by consumer we mean the natural person who acts for purposes unrelated to any business, commercial, craft or professional activity that may be carried out) can be customers of the Site

PRODUCTS AND SERVICES OFFERED (Packages): Lovely Puglia offers vouchers to redeem tickets, or tickets issued by museums, cultural institutions, theaters and / or to access facilities and exhibitions and / or to take advantage of leisure services or travel organized by Lovely Puglia or other tour operators (including travel packages, which in any case may be subject to additional terms and conditions).

PACKAGES AND PRICES: the packages are described on the product page on the Site. Prices are indicated in euros and always include VAT.

PURCHASE PROCEDURE: to send a purchase order for one or more Packages, you must complete the online Order Form (to be considered a contractual proposal) and send it electronically to Lovely Puglia through the booking system. By submitting an Order Form to Lovely Puglia you declare (a) that you have read and understood the product description in full and (b) that you unconditionally accept and undertake to comply with the provisions of these General Terms and Conditions and (where applicable) the terms and the additional conditions of sale. We recommend that you carefully read the cancellation policies before making your reservation.

YOU MUST BE PRESENT AT THE TIME INDICATED, no refund is due in the event of failure or non-timely presentation.

ORDER MANAGEMENT: once an Order Form has been sent, Lovely Puglia will send you your electronic ticket or will email you the place to collect your paper ticket or will email you the address of the place where it will be available, to be collected, the hard copy of your ticket.

PERSONAL DATA: for any information relating to the processing of your personal data, consult the section https://www.lovelypuglia.com/informativa-privacy/

For any information you can contact the Lovely Puglia Customer Care at the following email address info@lovelypuglia.com.


To send a purchase order of one or more Packages on the Site, you must select the Product and fill in the online form, which must be considered as a contractual proposal (the Order Form). The Order Form is composed of a “customer information” page containing personal information and a second page that allows you to provide your payment details. The Order Form also includes the main characteristics of the Product ordered, the unit price (including VAT).

In accordance with the provisions of art. 7-ter of Legislative Decree n. 633/72, VAT is applied on the invoice both to subjects resident for tax purposes in Italy and to consumers who are not fiscally resident in Italy.

To send your details and complete the Order Form, you must provide your personal data for the individual purchase (by filling in the registration / order form with your personal data or by logging in through an account you own). The user declares and guarantees that all information relating to personal data provided during the registration / order process is current, complete, accurate and truthful. The user authorizes Lovely Puglia to verify the correctness of personal data and any other information provided and undertakes to collaborate with Lovely Puglia during these checks.

By sending an Order Form to Lovely Puglia, you unconditionally accept and undertake to comply with the provisions of these General Terms and Conditions and the Terms of Service. A brief summary of the main Terms of Service and a link to their extended version are available on the Site and at any time.

The Order Form is kept in our database for the time necessary to process your order and for the time required by law.

Before sending the Order Form, you are required to provide the information to process your payment through the payment method selected from those available (for example, credit card information).
All financial details (i.e. credit card number or validity date) are sent via encrypted protocol to Regiondo or to other payment service providers available from time to time on the Site, without third parties having access to them. These details are not used by Lovely Puglia except to complete the procedure relating to your purchase or to make refunds in the event of cancellations, in accordance with the exercise of the right of withdrawal, or to report cases of fraud to the police authorities.
An order is considered sent when Lovely Puglia electronically receives your Order Form and the information indicated there is verified and believed to be correct.
The contract is considered concluded when – against an authorized payment through the Site – Lovely Puglia sends you the voucher or electronic ticket.
All orders (unless otherwise indicated in the description of the experience) are considered cancellable without penalty up to 72 hours before the start of the experience. After this term, the penalty is 100% of the order value.



Your personal data are processed by Lovely Puglia for the purpose of providing the Packages.

At any time you can deny your consent to receive Lovely Puglia’s newsletters and updates relating to packages similar to those already purchased. In addition, you can give your consent to receive communications for marketing purposes and to carry out market research to allow Lovely Puglia to conduct market analyzes of your personal data.

We advise you to consult HERE the entire privacy policy of Lovely Puglia.


The General Terms and Conditions can be changed at any time following the introduction of new laws or regulations or for other reasons. The new General Terms and Conditions are effective from the date of publication on lovelypuglia.com. We recommend that you regularly visit this section of the Site in order to check whether the most recent and updated General Terms and Conditions have been published.


If any provision of these General Terms and Conditions is deemed unlawful, invalid, ineffective or contrary to the law following a final decision by a competent court, this provision will be removed, and all other provisions of these General Terms and Conditions will be considered. fully effective and valid.

Applicable law and jurisdiction

These General Terms and Conditions are subject to Italian law and in particular to Legislative Decree n. 206/2005 regarding distance selling and Legislative Decree n. 70/2003 regarding some aspects of electronic sales. If you have your residence in an EU country other than Italy, pursuant to article 6 (2) of the Law No. 593/2008, you will also enjoy the protection of the mandatory provisions of the state where you reside.

Online dispute resolution

Pursuant to Section 14 of the Regulation (EU) number 524/2013, we hereby inform you that you can resolve disputes related to the purchase of Packages on the Site through the online ODR platform managed by the Commission of the European Union and accessible at the following address https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

Buy now